Refund & Cancellation Policy

Vistofy (a unit of UANDV India LLP) provides a digital subscription-based application service. In view of the digital nature of our product — where access to features and templates is granted immediately upon successful payment — all subscription fees are generally NON-REFUNDABLE except in the strictly limited circumstances described in this Policy.

A refund will ONLY be considered and processed under the following two (2) specific circumstances:

2.1 Duplicate Charge

If a technical error or system failure by the payment gateway or our billing system has resulted in your account being charged more than once for the same subscription period, you are entitled to a full refund of the duplicate charge(s).

2.2 Incorrect Charge

If you have been charged an amount that is incorrect — either a different amount than the published subscription price or an erroneous transaction — you are entitled to a refund of the incorrect overcharge amount.

To be eligible for a refund under Clause 2 above, the USER MUST REPORT the issue to Vistofy WITHIN TWO (2) CALENDAR DAYS from the date of the transaction in question.

3.1 To submit a refund request within the 2-day window, you must:

• Email support@vistofy.in with the subject line: "REFUND REQUEST — [Your Registered Mobile / Email]"
• Include: Your registered name, registered mobile number or email, transaction date and time, transaction ID or payment reference number, amount charged, screenshot or proof of the duplicate/incorrect charge.
• Alternatively, raise a support ticket through the Vistofy Application's Help & Support section within two (2) days.

Upon receiving a valid and timely refund request:

1. Our team will acknowledge receipt of your request within twenty-four (24) hours.
2. We will verify the transaction records, payment gateway logs, and account details to determine whether a duplicate or incorrect charge has occurred.
3. If our investigation confirms the charge was indeed a duplicate or incorrect, we will approve the refund.
4. If our investigation does not find a duplicate or incorrect charge, your request will be rejected and you will be informed with the reason.

5.1 Refunds will only be processed to the original payment method used for the transaction. We do not process refunds via any other mode.

5.2 GST and payment gateway charges, once collected, may not be refundable as they are determined by government regulations and third-party policies beyond our control.

6.1 You may cancel your subscription at any time through the Application settings or by contacting our support team. However, cancellation does not entitle you to a refund of any portion of the subscription fee already paid, except in the eligible circumstances described in Clause 2.

6.2 Upon cancellation, your access to the Application's features will continue until the end of the current paid subscription period. No pro-rated refund for unused days will be provided.

6.3 Automatic renewal: If your subscription is set to auto-renew, you will be notified before the renewal date. You must cancel at least forty-eight (48) hours before the renewal date to avoid being charged for the next period. Post-renewal refunds are not applicable.

If you believe your refund request has been wrongly rejected, you may escalate the matter in writing to: grievance@vistofy.in. Our Grievance Officer will review the escalation and respond within fifteen (15) business days. Our decision after escalation review shall be final and binding.